You can request a refund or exchange within 30 days of receiving your order. After this period, unfortunately, we are unable to process refunds or exchanges.

To qualify for a refund, the items must be unused, unworn, and in resellable condition. Original packaging should be intact. If items have been worn or used, they will not be eligible for a refund.

To request a refund, please contact us at info@xeltonstore.com within the return period. Once we receive your return request, we will provide you with instructions on how to send the items back to us. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.

Once we receive the returned items and confirm they meet our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

In certain cases, such as if the item is returned in a damaged or used condition, we may issue a partial refund. You will be notified of the amount refunded once the item is inspected.

If you would like to exchange an item for a different size or color, please follow the same process as for returns. If the exchange request is approved, we will send the new item to you at no extra charge (provided the new item is of equal or lesser value). However, if the item you want to exchange for is more expensive, the difference in price will be charged.

If you receive an item that is defective or does not match your order, please contact us immediately. We will cover the cost of return shipping for defective or incorrect items and offer a full refund or replacement, depending on your preference.