Shipping Policy
At Xelton Store, we strive to provide fast and reliable shipping for all orders within the United States. Please read our shipping policy to learn more about how we handle your orders and deliveries.
1. Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with tracking information. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
2. Shipping Costs
Shipping costs are calculated at checkout based on your shipping address and selected shipping method. We offer various shipping options to meet your needs, including standard and expedited shipping. The final shipping cost will be displayed before you complete your purchase.
3. Domestic Shipping
We offer domestic shipping across the United States. Delivery times may vary based on your location and the shipping method chosen. Estimated delivery times are:
-
Standard Shipping: 3-7 business days
-
Expedited Shipping: 1-3 business days
4. Shipping Delays and Service Interruptions
While we aim to ship all orders promptly, occasional delays may occur due to weather, holidays, or other unforeseen circumstances. If there are any significant delays or service interruptions, we will notify you via email and provide updated tracking information.
5. Shipping Restrictions
Some products may have shipping restrictions based on the destination within the U.S. If any items in your order cannot be shipped to your location, we will inform you as soon as possible and offer an alternative solution.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery. If you experience any issues with tracking or delivery, please contact us.
7. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure your order is either replaced or refunded as necessary.